Case Study

35% improvement in customer retention and a 25% increase in shopping frequency in one of the largest pharmacy chains in North America



Business Challenge

  • Existing Data Warehousing and BI program not delivering value
  • Data scattered across numerous different source systems or repositories
  • 15 business groups independently accessing, manipulating same or similar information from source systems using numerous different technologies.
  • The business leaders needed a technical and functional road map to understand the common informational needs across different groups and build a data repository in order to be able to provide timely, relevant and integrated information to various stakeholders.

Netlink Solution

  • SaaS, Netlink Data and Analytics Cloud
  • IT Services: Application Value Management
  • PaaS: Project and Service Delivery Management tools

Business Results

  • Labor and Store Operation efficiencies increased
  • Better “What If” modeling Capabilities for matching demand with assortment, price and promos achieved
  • 20% higher average transaction value realised

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