Managed Application Services

Netlink Managed Application Services deliver Immediate Business Results for our Enterprise Clients by freeing them from IT management completely and enhance their focus on business performance and growth. The efforts and times of the resources released from IT management are redeployed to their core strategic business areas. We manage their applications while they run their businesses.

Netlink Managed Application Services consist of the following offerings:

  • Application Maintenance
    • ALM (Application Lifecycle Management)
    • Modernization & Transformation
    • Enhancements & Upgrades
    • Change Requests (CRs)
    • Application Retirement & Migration
  • Application Support
    • 24x7x365 Proactive Monitoring & Service Desk Support
    • ITIL-based Service Management, Tickets and Operational Reporting
    • Delta Platform-based Ticketing System
  • Application Hosting
    • Hosting
    • Cloud Enablement
    • SSAE16 SOC1 Compliance

Netlink adopts Agile-based application management methodology for ensuring alignment of our services with the dynamic business requirements of our global clientele.

Netlink Service Delivery Model delivers our Enterprise Clients consistent and seamless services across offshore, near-shore and onshore locations. We exceed SLAs through ITIL-based Service Management Framework and Remote Infrastructure Management (RIM) with 24x7x365 support.

Value Proposition

  • Cost-effective high-quality services
  • Rapid Application Development (RAD) platform
  • Pre-built robots
  • Global development centers
  • Minimized CapEx
  • Reduced OpEx due to integrated technology solutions
  • “Future Proofed”
  • Easy upgrade to next generation technology
  • Delta Platform delivery management tool at zero additional cost
  • Best practices in application development, maintenance and support
  • Risk mitigation and service continuity
  • Effective and proactive risk management with guaranteed service continuity and knowledge retention
  • Blended onsite & offshore team with certified & vastly experienced personnel