Platform Based Process Outsourcing

Today, as enterprises focus on delighting their customers and achieving differentiation, it has become necessary to enhance customer experience while driving operational and financial performance efficiencies to impact positive business outcomes.

Netlink offers focused Platform Based Process Outsourcing services to help enterprises in this journey through a combination of operational excellence, secure and flexible platform, trained resources, and analytics and capabilities.

Netlink offerings

  • Customer interaction quality assessment and analytics
  • Back-office process services and outsourcing
  • Document imaging and management services

The Netlink advantage

Flexible Business Model – Scalable – Cost Effective – Global

  • Netlink strives to become a long-term trusted partner with co-investment mindset
  • Delivers operations excellence based on years of experience with global clients
  • Industry expertise with focus on select industry verticals at combining IT and Business Process solutions
  • Usage of flexible, innovative solutions including process automation and intelligent platforms that work with existing IT landscape assets in Cloud, Analytics, and Mobility
  • Flexible, adaptable, and customizable platform, which enables delivery of process metrics and improves operational efficiency and cost
  • Integrated IT and BPS solutions
  • Flexible commercial models to suit varied customer requirements and ability to structure deals accordingly
  • Driving Predictable Business insights through Analytics Platform
  • Global locations and 24X7 operations through one standardized global process
  • Multi-lingual support