Seamless inbound and outbound support

Customers placing requests expect swift and satisfactory resolution.
With Netlink’s help desk management, users receive ITSM support across all levels.

Fully managed service desk software

Netlink’s help desk software permits clients to scale services as per dynamic requirements,
with multi-channel support and improved security.

 1

Self service portal offers users freedom to handle basic requests independently

 2

Swift response mechanisms for incident
management

 3

ITIL-based service management with year round, 24/7 support

 4

Escalations and issue management combine with remote support for quick resolution of requests

 5

Clutter-free dashboards and reporting

 6

SLAs for Global Service Delivery Models